Our Comprehensive Guarantees
Complete protection for your equine investment. Every horse, every transaction, every time.
Our Complete Protection Suite
Health Guarantee
Comprehensive 30-day health protection with veterinary certification, genetic defect coverage, and climate adaptation support.
Purchase Guarantee
Risk-free satisfaction guarantee with exchange options, refund protection, and misrepresentation coverage.
Shipping Guarantee
Door-to-door global shipping with full insurance, health monitoring, and customs clearance guarantee.
Auction Guarantee
Protected auction bidding with deposit security, verified horses, and post-purchase inspection rights.
Our Guarantee Journey
Pre-Sale Verification
Every horse undergoes our rigorous 10-step approval process including facility inspection, health checks, and temperament assessment before being offered for sale.
Protected Purchase
Your purchase is covered from the moment you bid or buy. Our comprehensive guarantees activate immediately upon sale confirmation.
Safe Transport
We handle all shipping logistics with guaranteed safe delivery. Our team manages paperwork, health checks, and customs clearance.
Post-Delivery Support
Our guarantees continue after delivery with health protection, acclimatization support, and lifetime consultation access.
Complete Guarantee Details
Comprehensive Health Guarantee
Every Pone Horse comes with our industry-leading health protection, designed specifically for African climates and international transport.
Complete health protection for 30 days from delivery, including veterinary care for unexpected illnesses.
Specialized support for horses adapting to African climates, with guidance and veterinary backup.
12-month coverage for hereditary and congenital conditions, with genetic testing verification available.
Risk-Free Purchase Guarantee
Your complete satisfaction is guaranteed with our comprehensive purchase protection program.
| Protection Type | Coverage Period | What’s Included | Remedy |
|---|---|---|---|
| Satisfaction Guarantee | 30 Days | If horse doesn’t meet expectations | Exchange or Refund |
| Misrepresentation | 90 Days | Breed, pedigree, or specifications | Full Refund |
| Temperament Issues | 14 Days | Dangerous or unsuitable behavior | Training or Exchange |
| Acclimatization Failure | 60 Days | Failure to adapt to local climate | Support or Exchange |
Global Shipping Guarantee
We guarantee safe, stress-free delivery to any location in Africa or Europe, handling all complexities for you.
From our facilities directly to your farm, with real-time tracking and updates throughout the journey.
We manage all export/import documentation, health certificates, and customs clearance.
Coverage for any travel-related health issues, with veterinary support available throughout transport.
Protected Auction Guarantee
Bid with confidence knowing our auction purchases receive special protection and verification.
Deposit Protection
Your auction deposit (R1500-R2500) is protected. If the horse has undisclosed issues, your deposit is fully refundable. Deposits are only forfeited as a “No-Show Fee” if you win but fail to arrange payment and collection.
Every auction horse undergoes our 10-step approval process before listing.
Right to veterinary inspection within 7 days of auction close at your expense.
All regular purchase and health guarantees apply equally to auction purchases.
Why Our Guarantees Are Superior
Compare our comprehensive protection with what other horse sellers typically offer:
| Guarantee Feature | Pone Horses | Typical Breeders | Online Marketplaces |
|---|---|---|---|
| Health Guarantee Period | 30 Days Comprehensive | 7-14 Days Basic | No Guarantee |
| Satisfaction Guarantee | 30 Days with Exchange | Rarely Offered | No Returns |
| International Shipping | Full Service Guaranteed | Buyer’s Responsibility | No Shipping Service |
| Auction Protection | Deposit Protected | Not Applicable | No Protection |
| Climate Adaptation | Specialized Support | Not Addressed | Not Addressed |
| Lifetime Support | Included | Limited or None | No Support |
How to Make a Guarantee Claim
Simple Claim Process
If you need to make a claim under any of our guarantees, follow these straightforward steps:
Contact Us Immediately
Email our Guarantees Department at guarantees@pferd-horses.com or call our dedicated support line within the claim period.
Provide Documentation
Submit veterinary records, photographs, and any relevant documentation to support your claim.
Assessment & Solution
Our team will assess your claim and propose a solution (exchange, refund, treatment, etc.) within 72 hours.
Resolution
Once agreed, we implement the solution promptly. For exchanges, we handle all logistics at our expense.
Important Claim Tips:
- Contact us as soon as an issue arises – prompt communication leads to better solutions
- Always consult a veterinarian first for health concerns
- Keep all documentation organized and readily available
- Follow our care and acclimatization guidelines to maintain guarantee validity
Purchase With Complete Confidence
Our comprehensive guarantees mean you can invest in your dream horse with complete peace of mind. With decades of experience and thousands of satisfied clients across Africa and Europe, we stand behind every horse we sell.